Support
How can we help?
Questions about the APIs, your account, billing or map data — a person on the Orvia team reads every message.
Email supportsupport@orviamaps.ir
Documentation
Guides, API reference and examples.
Status
Live service health and past incidents.
Plans
Usage allowances and support levels.
Get a faster answer
Write from your account's email address, and include:
- the endpoint or page, and what you expected to happen;
- the full request (with the API key removed) and the response or error;
- when it happened, and the first characters of the key (e.g. orv_ab12…).
Never send a full API key or a sign-in code — Orvia staff will never ask for them.
Support by plan
Every plan can email us. Paid plans are answered first — Startup with standard support, Business with priority support, and Enterprise with a dedicated contact. See Pricing.
Privacy and account requests
To get a copy of your data, correct it, or delete your account, email us from the account's address. See the Privacy Policy and Terms of Service.